Privacy Policy

Introduction

Play Virtuoso Group Ltd (PLAYvirtuoso) respects your privacy and is committed to protecting your personal data. This privacy notice explains who we are, how and why we collect, store, use, and share your personal data when you interact with us. We aim to comply with all applicable data protection laws, including the General Data Protection Regulation, and follow specific social media platform rules and policies, such as those outlined by Facebook.

Important information and who we are

If you have questions about this privacy notice or wish to exercise any data rights, please contact us:

  • Play Virtuoso Group Limited
  • Address: Ruskin Chambers, Drury Lane, Knutsford, Cheshire WA16 6HA
  • Email: [email protected]

We strive to resolve any concerns directly but you may also contact the Information Commissioner's Office (ICO) in the UK at www.ico.org.uk.

How is your personal data collected?

We collect data through:

  1. Direct interactions: When you complete forms, communicate with us, or access our services.
  2. Automated technologies: We use cookies and other tracking technologies, including Facebook Pixels, to analyze user activity and enhance the experience on our site. Please see below for details on our cookie and tracking policy.
  3. Third parties and publicly available sources: We may collect data about you from partners and analytics providers, including data shared by social media platforms such as Facebook.

Sharing Your Personal Data

We may share your personal information with:

  • Social Media Platforms: We use tools such as the Facebook Pixel to track interactions and analyze the effectiveness of our social media marketing campaigns. This tool allows us to understand user behavior after engaging with a Facebook advertisement. This data may be linked to your Facebook account and used by Facebook for its own advertising purposes, in line with its Data Usage Policy, which can be accessed at https://www.facebook.com/about/privacy/. You can control your Facebook data sharing preferences at https://www.facebook.com/settings?tab=ads.
  • Other third-party service providers involved in the provision and security of our services.

We require all third parties to respect your data privacy and ensure that your data is used in accordance with this privacy notice.

Cookies and Tracking Technologies

This website uses cookies and other tracking tools:

  1. Strictly necessary cookies for core functionality, such as online payments.
  2. Analytics and performance cookies to understand and optimize user experience.
  3. Functionality cookies to recognize returning users and personalize their experience.
  4. Targeting cookies, such as the Facebook Pixel, allow us and our partners to serve ads based on your website visits and interactions.

You may control cookie preferences via your browser settings, though disabling cookies may affect site functionality.

Deletion Request Information

If you wish to request the deletion of your personal data, please contact us at [email protected]. We will process your request in accordance with applicable legal requirements and our internal policies.